How to Write a QCP (Quality Control Plan)
Almost every contract offer must be accompanied by a QCP of one kind or the other since the Government wants to make sure that the contracting company knows what it's doing and is in a position to maintain an acceptable level of quality control throughout the project. NOTE: Although most QCPs share common features, there is no one single way to write a QCP document. Always follow the SPECIFIC INSTRUCTIONS of the Government agency in question to make sure that your SPECIFIC QCP meets all contract requirements. Use the instructions provided in this web site after you study the specific requirements. Decide for yourself if the information provided in the pages linked to this one are or are not required by the Government Agency in question. Or, the reverse is possible too: perhaps a unique section that's not covered here would be required by the specific contract in question. So always be flexible and use your best situational judgment. Make the necessary adjustments to the document structure described here to draft a unique QCP document that exactly matches the contract requirement. NOTES ON QCP TERMINOLOGY A COR is a Government employee (either military or civilian) in charge of the Contract. COR is selected by the Contracting Officer (KO) to monitor a Contract and make sure that the Contractor delivers everything as promised and specified in the related documents, including the QCP. 2) A QCP generally refers to "Government" and COR as the Contractor's counterpart but keep in mind that you can prepare a QCP document for a private client, corporation or non-profit group as well. See Appendix E of the Recommended Report (below) for all the different kinds of QCP written today. 3) Quality Control Plan (QCP) is sometimes referred to as Contractor Quality Control Plan (CQCP) as well, for example by U.S. Dept. of Transportation. Don’t be confused. They are basically the same document. MAIN STRUCTURAL PARTS A QCP in general consists of the following structural parts: TABLE OF CONTENTS Section 1. PURPOSE Section 2. AUTHORITY Section 3. CONTRACTOR REPRESENTATIVES Section 4. SUBCONTRACTORS Section 5. METHODS OF QA SURVEILLANCE Section 6. PERFORMANCE STANDARDS Section 7. DESCRIPTION OF DELIVERABLES Section 8. DOCUMENTING PERFORMANCE Section 9. PERFORMANCE RATINGS APPENDIX A – PERFORMANCE REPORT APPENDIX B – CONTRACT DISCREPANCY REPORT APPENDIX C – CUSTOMER SATISFACTION SURVEY
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